Service Center Associate
Location: Oklahoma City Oklahoma
Description: Sedgwick CMS is at present recruited Service Center Associate right now, this career will be placed in Oklahoma. Detailed specification about this career opportunity kindly see the descriptions. CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its co! lleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, 'Claim Your Future.'
PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management sy! stem. Contacts the customer by telephone, written corresponden! ce and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
One (1) year of clerical or customer service experience required.
Skills & Knowledge
Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT
When applicabl! e and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
SHIFT: Start time between 12:00 pm and 2:00 pm CST (start time is assigned bi-weekly and is subject to change base! d on company need).
Required for candidate to be available to ! work 4 weekdays and 1 weekend day per week.
TRAINING: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST - Monday thru Friday (subject to change).
NOTE: These positions will be Work-At-Home Opportunities for qualified candidates. Sedgwick CMS to provide payment for internet connectivity and dedicated phone line. Service Center Assistant to be responsible for maintaining reliable connectivity at their home. Must have dedicated work space for quiet work at home environment.
If you were eligible to this career, please email us your resume, with salary requirements and a resume to Sedgwick CMS.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 16 Aug 2013 06:16:14 GMT